| |
| |
| RMA flow chart |
| |
 |
Obtaining an RMA number |
|
| |
- When filling out the request form, please provide complete contact information as well as detailed descriptions of the item malfunction. It is not sufficient to just state that the item "does not work".
- If you are not sure about the cause of the problem, please contact a technical support engineer at ORing. The engineer may be able to resolve your issues and no need for you to send your product back for repair.
|
| |
|
Returning the product for repair |
|
| |
- Please send only the device itself and do not include any accessories such as manuals, cables, etc. If you believe the accessories may be part of the problem and wish to include them, please indicate clearly in your request. Otherwise, ORing will not be able to guarantee that your accessories will be returned.
- Make sure that you include a printout of the RMA request form with your item when you ship it to us. You are responsible for any shipping charges when sending your item to ORing. ORing will cover any shipping charges when returning your item back to you if the item is still within warranty period. However, you have to responsible for two-way shipment charges after the warranty period of the item has expired
- On your shipper's invoice, be sure to write the following: "Goods with no commercial value are being returned for repair." Without this note, additional charges will be levied by customs, which you will be responsible for.
|
| |
|
Service charges |
|
| |
- Charges might be incurred for certain repairs. ORing will charge for repairs to products whose warranty period has expired. ORing will also charge for repairs to products if the damage resulted from acts of God, environmental or atmospheric disturbances, or other external forces through misuse, abuse, or unauthorized alteration or repair.
- If charges will be incurred for a repair, ORing will send a "Performa Invoice" that lists all charges, and will wait for your approval before performing the repair.
- The "Performa Invoice" might include the handling charge for inspection service, even the item is no need to repair after inspection, we might also charge for inspection service only. Please check with our technical support department carefully before returning the item, to make sure the item need to return for repair or not.
|
| |
|
Turnaround time for repair |
|
| |
- The turnaround time for diagnosis, repair, and return can vary from a few days to a couple of weeks. Please contact sales(AT)oring-networking.com for estimated turnaround times. If a refurbished replacement product is available, it can be shipped within a few days.
|
| |
|
Shipping of repaired items to customer |
|
| |
- Repaired items will be shipped along with a "Repair Report" detailing the findings and actions taken.
- ORing will cover any shipping charges when returning your item back to you if the item is still within warranty period. Repaired items will be returned by priority mail. You may request a private shipping service such as UPS or DHL, but you will be responsible for any additional costs. If you require any special shipping arrangements, please indicate this clearly when shipping your item to ORing. In addition, you have to responsible for two-way shipment charges after the warranty period of the item has expired.
|
| |
 |
| |
| Contact Information : |
E-mail : RMA(AT)oring-networking.com
Phone : (+886) 2 29183036 # 265 |
